Refund Policy
E-commerce major Aapli Pasand on Monday launched its instant refund mechanism facility, a move that will help its customers get refunds as early as within 24 hours of returning the product. Previously, the refund process used to take three to five business days.
"Continuing the innovation journey by announcing this newly launched payment mechanism, Aapli Pasand aims to ensure that refunds for Cash on Deliver (CoD) orders are credited back to customers instantly, as soon as the product reaches the " Aapli Pasand “ said in a statement.
The instant refund will be completed using Immediate Payments System (IMPS) transfers, it said adding that the CoD IMPS return facility is currently active for banks having IMPS transaction capability.The refund will be done between 7 to 10 days with in banking hours.
Entitled customers will be regularly notified about the status of their refund via SMS and emails, it said.
"Our return procedure is already one of the fastest in the country. In the last two months, we have extended this further by piloting the IMPS refunds programme, which has seen positive adoption and traction from our end users," Aapli Pasand Chief Product Officer Punit Soni said.
An instant, hassle-free refund experience, combined with consistent and accurate communication to the customer is definitely going to be a breakthrough, and a way forward for all future payment innovations, he added.
"We strongly feel that enabling our fast-growing product IMPS with Aapli Pasand quicker refund strategy will create a benchmark experience to customers," National Payments Corporation of India (NPCI) COO Dilip Asbe said.
Transactions on IMPS can be accessed and initiated across different channels like mobile phones, PCs, NUUP, ATM and at bank branches.
Once the Product is received to the company successfully, PCN MULTI SERVISES PVT LTD will instantly initiate the refund to your source account or chosen method of refund.
Refund and Cancellation for Service Provider Company
Due to service providers in nature “NO REFUND”,“NO CANCELLATION” will be entertained once the Payment has been made.
Cancellation Policy
Please note an order can only be canceled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained.However return is possible for all orders/products. OR
Customers can CANCEL order only before the Order has been shipped/Dispatched. After the Product/s have been shipped, The Customer CANNOT Cancel the Orders. However return is possible for all orders/products.
